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Head of Service Operations - West Midlands

Head of Service Operations - Operations
Ref: 204 Date Posted: Thursday 12 Sep 2019
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This competitive and growing communications business is actively on the search for a Head of Service Operations to be part of the Senior Management team responsible for the complete customer journey and to develop their customer focused culture.

Are you a confident communicator and manager?

Do you have an understanding of the telecommunications market?

….then we would like to have a conversation.

The role…

  • Maintain the company’s high performance
  • Evaluate and improve procedures and services to ensure customer satisfaction
  • Support, manage and motivate your teams
  • Resolve issues and produce results quickly and effectively
  • Overall accountability for producing results, using relevant management information to improve the customer experience

Candidate criteria…

  • Graduate – preferably Engineering
  • Knowledge of disciplines defined by ITIL with a minimum of 5 years management experience in the IT, software or telecoms industry
  • Project Management Accreditation (PMP, Prince)
  • Experience of managing and building teams
  • Comfortable in a fast-paced environment
  • Excellent communication skills
  • Knowledge of ISO9001 and ISO27001
  • Passionate about service and standards

Could you answer the following questions:

  • Explain the extent of your knowledge of Service Delivery and Service support disciplines defined by ITIL?
  • What is your Project Management Accreditation and/or experience managing this discipline?
  • Do you have a minimum 5 years in a Management role across networking, IT, software or telecoms?
  • Can you demonstrate a track record of delivering service, solutions and substantial projects?
  • Can you demonstrate knowledge of ISO9001 and ISO27001?

Location:        West Midlands

Salary:             £80k to £100k