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Head of Technical Operations - Midlands

£85-£100K + great company benefits - IT
Ref: 186 Date Posted: Friday 24 May 2019
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Our client is a progressive and growing communications business and they are looking for a similarly minded Head of Technical Operations to join the senior management team.

The role:

The role will ensure that the underlying infrastructure platforms provide robust stability, reliability, high performance and security to support the increasing customer volumes and application requirements and will also ensure it is financially and commercially super-efficient which drives a solid cost-of-sale and real value for our channel partners.

You will bring extensive industry knowledge to the senior management team.  Providing essential technical input and guidance.  You will combine your technical and engineering attributes along with commercial and practical flair and capability to challenge, influence, shape and change the business portfolio to ensure our client can sustain growth, remain current and meet and exceed their customer needs. 

The role will hold a senior management position in the business and be responsible for all engineers including the national field-based teams.

Duties and business objectives of the role will include, but not be limited to:

  • Own and manage the ultimate plan, tactics and strategic direction of the network and infrastructure platform to ensure it meets the business objectives and overall vision of CaaS.
  • Lead, manage, support, guide and mentor the technical team across the business, driving high performance and strong succession.
  • Work alongside the leadership team consistently explore product, service and hardware R&D, bringing learnings into the business to enable continuous improvement and competitive advantage.
  • Provide regular and frequent network and infrastructure controls and management, developing industry best-practice when it comes to capacity planning, performance management and engineering

Candidate criteria

You need to be or have:

  • At least 10 years’ experience working in a Service Provider environment supporting Cisco core network and providing technical support to end customer solutions
  • Experience of creating and delivering network designs and customer solutions based on a set of requirements
  • Able to manage and prioritise team work streams and deliver to tight deadlines
  • Experience of working with Telecoms providers such as BT, Colt, Virgin-Media, and Vodafone
  • Previous experience of OSS systems including: SolarWinds, Observium, Cacti and Grey log
  • Capable of interacting with partners, suppliers and other external parties in a professional manner
  • Commercially aware, with experience of delivering high quality, profitable products with demonstrable experience of product P&L revenue management


  • Qualifications such as CCIE, CCSP, CCDP, JNCIA, JNCIP, JNCIE etc. would be beneficial
  • Experience working with Cisco Voice platforms and SIP trunking advantageous
  • FortiGate or Cisco ASA Firewall experience would be advantageous

Location:  Midlands

Salary:  £85-£100K + great company benefits